At Smoking Online, we are dedicated to offering our customers quality cannabis tobacco products and outstanding customer service. We recognize that there may be occasional problems with your order, and we are committed to resolving them effectively.

Please note that we do not offer cash refunds or refunds via e-transfer. However, we are always happy to work with you to find a suitable resolution to any issues you may be experiencing.

Refund requests are handled via a ticketing system and are dealt with in the order they are received. We strive to handle all refund requests within 24-48 hours of submission, and we appreciate your patience while we work to resolve any issues.